Available for Remote Work

Beatrice Ajwang Juma

E-Commerce Operations Virtual Assistant

I help e-commerce store owners take back their time by managing the operations side of their business with care, consistency, and real attention to detail. If your store is growing and you need someone you can truly rely on, I would love to be that person for you.

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Beatrice working on laptop
150+
Listings managed
95%
Same-day resolution
98%
On-time dispatch
7 yrs
Ops background
Beatrice Ajwang Juma
Open to new clients
· 🌍 Remote Worldwide
Email
beatricejuma70@gmail.com
WhatsApp
+254 720 816 584
Platforms
Shopify, Amazon, eBay, Etsy
Experience
1 yr VA + 7 yrs Operations
About Me

Operations experience built for e-commerce

I bring something most virtual assistants don't, and that is a real operations backbone. Before moving into e-commerce VA work, I spent 7 years at Mars as a Material Management Specialist, where I worked closely with inventory accuracy, supply chain coordination, and keeping operations running efficiently at scale.

That experience shapes everything I do now. I don't just tick off tasks. I understand the systems behind them and why they matter. Since January 2025, I have been putting that mindset to work in e-commerce, managing listings, customer experience, order fulfilment, and performance reporting for a UAE-based client, fully remotely.

I love working with store owners who want a reliable partner in their corner. Someone who notices the details, asks the right questions, and genuinely cares about how the business is doing.

🇰🇪 Nairobi, Kenya 🌍 Remote Ready ⏰ Flexible Hours 📋 Detail Oriented 📈 Results Driven 🤝 Long-term Partner
📅 Book a Free Discovery Call
What I Offer

Three core services, one reliable partner

Each service is built around what e-commerce stores actually need day to day. Together they cover your operations from end to end so you can focus on what you love.

🛒

Store Operations Management

Your store's daily operations, handled with care. From the moment a product goes live to the moment an order reaches your customer, I keep everything moving.

  • Product listing creation and SEO optimisation
  • Inventory tracking and restocking alerts
  • Order processing and fulfilment coordination
  • Store health monitoring on Amazon and Shopify
  • Product page audits and error correction
Book a Call →
💬

Customer Experience Operations

Every message a customer sends is a chance to build loyalty. I handle your customer communications with warmth and professionalism so your buyers always feel heard.

  • Multi-channel inbox management via email and chat
  • Dispute, refund and complaint resolution
  • Review management and monitoring
  • Post-purchase follow-up sequences
  • CRM data entry and accuracy maintenance
Book a Call →
📊

Data and Reporting Operations

Good decisions start with good data. I turn your store's numbers into clean, easy-to-read reports that show you what is working and where the opportunities are.

  • Weekly and monthly performance reports
  • Sales dashboards on Google Sheets and Excel
  • Competitor and pricing research
  • Product research for new launches
  • Ad spend tracking and basic analysis
Book a Call →
📅 Book a Call to Discuss Your Needs
Proven Results

Numbers that speak for themselves

These are real outcomes from my current role managing a remote e-commerce operation based in the UAE. Every number represents a process I owned or a standard I maintained consistently.

+20%
Increase in online engagement within 3 months of optimising 150 plus product listings.
95%
Same-day customer resolution rate across 80 plus daily inquiries via email, phone and chat.
98%
On-time dispatch rate for 50 plus daily orders, with a 25% reduction in fulfilment errors.
90%
First-contact resolution rate on disputes, reducing escalations by 40% over six months.
+25%
Follower engagement growth managing 15 to 20 social posts per week across four platforms.
100%
CRM accuracy maintained across 200 plus customer interactions and transactions every month.
📅 Let's Talk About Your Store
Proof of Work

A look inside how I work

Visual examples of the kind of work I do every day — from performance reports and booking calls to customer inbox management and order tracking.

📊 Weekly Performance Report — Beatrice.xlsx
MetricMonTueWedTarget
Orders Processed54615850+
On-Time Dispatch98%100%98%95%
Customer Inquiries82798880+
Same-Day Resolution95%97%94%90%
Listing Accuracy100%100%100%100%
All targets met or exceeded this week ✓
📅 Book a Discovery Call
BAJ
Beatrice Ajwang Juma
E-Commerce Operations VA
Available
30-Min Free Discovery Call
No pressure at all. Just an honest conversation about your store and how I can help.
What we will cover
1 Your store's current challenges and bottlenecks
2 Which services would make the biggest difference
3 How we would work together and next steps
Reach me via
💬WhatsApp available on the same number
📅 Book a Free Discovery Call
I typically respond within 2 hours
📬 Customer Support Inbox — Today
82
Inquiries
78
Resolved
4
Pending
SR
Sarah R.✓ Resolved
Order #4821 — Where is my package?
Replied in 2 hrs · Tracking link sent
MK
Michael K.✓ Resolved
Wrong size delivered, requesting exchange
Replied in 1.5 hrs · Exchange processed
AL
Amina L.⟳ In Progress
Refund request — item not as described
Replied in 45 min · Escalated for review
JT
James T.✓ Resolved
Duplicate charge on my account
Replied in 30 min · Refund initiated
82 inquiries handled today95% same-day resolved ✓
📦 Order Fulfilment Tracker — Live
54
Today's Orders
51
Dispatched
3
Packing
98%
On Time
Order IDProductTimeStatus
#4821Blue Sneakers XL9:15 AMShipped ✓
#4822Black Tote Bag10:02 AMShipped ✓
#4823Cotton Dress S10:45 AMPacking...
#4824Wireless Earbuds11:10 AMShipped ✓
#4825Phone Case Pack11:30 AMShipped ✓
Updated: 11:34 AM0 delayed orders ✓
📅 Book a Call to See More
Tech Stack

Tools I work fluently with

I am comfortable across all the platforms and tools that keep modern e-commerce stores running smoothly every day.

E-Commerce Platforms
Shopify, Amazon Seller Central, eBay, Etsy, WooCommerce.
Reporting and Data
Google Sheets, Microsoft Excel.
Communication and Inbox
Google Workspace, Microsoft Outlook, Slack, Zoom.
Customer and CRM
CRM Systems, Gorgias, Zendesk, Klaviyo, Mailchimp.
Social Media and Design
Meta Business Suite, Instagram, Facebook, LinkedIn, X, Canva.
Project Management
Trello, Asana, Notion, Google Drive.
Experience

The journey that shapes my work

A background rooted in operations, sharpened by e-commerce.

January 2025 to Present — UAE, Remote
E-Commerce Customer Support and Operations VA
Remote, Full-time
  • Manage and optimise 150 plus product listings, contributing to a 20% increase in online engagement within 3 months.
  • Handle 80 plus customer inquiries daily with a 95% same-day resolution rate.
  • Coordinate order processing for 50 plus daily orders, achieving a 98% on-time dispatch rate.
  • Manage executive inbox and calendar with 100% priority response rate within 24 hours.
  • Schedule 15 to 20 social posts per week, growing follower engagement by 25%.
  • Maintain 100% CRM accuracy across 200 plus monthly customer interactions.
  • Prepare weekly and monthly performance reports using Google Sheets and Excel.
  • Achieved 90% first-contact dispute resolution, reducing escalations by 40%.
January 2018 to December 2024 — Nairobi, Kenya
Material Management Specialist
Mars — Full-time, 7 Years
  • Managed all raw and finished materials warehouse activities with full inventory accuracy.
  • Led OTIF (On Time In Full) management and process improvement recommendations.
  • Coordinated cross-functional teams for efficient project execution and timely delivery.
  • Implemented a warehouse organisation system that increased storage capacity and accessibility.
  • Tracked orders and proactively communicated status updates and delay risks to all stakeholders.
June 2012 to April 2017 — Nairobi, Kenya
Technical Operator
Wrigley — Full-time, 5 Years
  • Operated production lines with strict GMP and GHP standards adherence.
  • Trained new employees on machine operation and company safety standards.
  • Conducted routine maintenance and quality control checks, consistently meeting KPIs.
📅 Book a Call with Me

Ready to hand off your e-commerce operations?

Let's have a free 30-minute call and see if we are a great fit for each other.

Book a Free Discovery Call
Beatrice Ajwang Juma
Get In Touch

Let's find out if we're a great fit

I offer a free 30-minute discovery call for new clients. No pressure at all, just an honest conversation to understand your store's needs and see how I can genuinely help.

✉️
📞
Phone and WhatsApp
+254 720 816 584
📍
Location
Nairobi, Kenya — Available Globally
🕐
Availability
Full-time Remote, Flexible Timezones
Send me a message
📅 Book a Discovery Call